Support

At RichSweeps Casino, your seamless gaming experience is our command. We've built a world-class support system dedicated to keeping your focus where it belongs: on the action and the big wins. Our team is on standby 24/7, ensuring that no matter when you play, expert assistance is just a click away. Your questions get answered, your issues get resolved, and you get back to the games without missing a beat.

Get Instant Answers, Your Way

We understand that every player and every question is different. That's why we offer multiple channels to get you the exact help you need, precisely when you need it.

For immediate assistance, our Live Chat is your fastest route to a solution. Connect with a knowledgeable agent in seconds for real-time help with account queries, game rules, or bonus questions. For more detailed inquiries, send a message to our dedicated email support at support@richsweeps.com. Our team monitors this inbox around the clock and is committed to providing a comprehensive response within just a few hours.

Looking for a quick answer on your own? Our extensive FAQ section is a treasure trove of information. It's organized to help you instantly find solutions to common questions about coin purchases, prize redemptions, and account verification.

Expertise That Powers Your Play

Our support crew is composed of seasoned professionals who have a mastery of the RichSweeps platform. Whether you have a question about a specific transaction using Bitcoin or Visa, need clarification on your Up to 200% Boost, or require assistance with a game from Pragmatic Play or Betsoft, we have you covered. We are here to provide clear, effective solutions that empower you to play with total confidence. Your satisfaction is our benchmark for success, and we're always ready to prove it.